BPO Demand Absorbs Office Spaces

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The BPO industry now accounts for as much as 80 percent of yearly take up for office spaces, the property and management consultancy services firm CBRE said.

According to data from CBRE Philippines’ Metro Manila Marketview report for the second quarter of 2013, brisk expansions among global firms during the period caused overall office vacancy rate in Metro Manila to drop to 2.51 percent from the previous quarter’s 3.21 percent, amidst supply pressures.

Take up from multinational and BPO companies was likewise observed from new tenants in Prime and Grade A offices during the second quarter. “Outlook for the office market remains optimistic for the rest of the year, and increasing office space demand from multinational and BPO companies shall sustain the office market,” said Rick Santos, chairman and founder of CBRE Philippines.

The BPO boom has led to the popularization of the term “night shift,” which was previously only usually associated with security or law enforcement jobs. “Philippine society, particularly the young professionals, has indeed experienced a radical lifestyle change,” explained Santos. The retail sector is one of the main benefactors of this change, as stores that used to operate only until late at night now operate a full 24 hours a day, and even on local holidays.

Commercial convenience stores and coffee shops that cater to customers round-the-clock have become staple tenants in commercial spaces of office buildings, with global chain 7-Eleven and local pioneer Ministop being some of the top players in the market.

Family Mart, a Japanese convenience store chain brought into the Philippines by the Rustan’s Group and Itochu, is one of the new establishments with 24/7 services catering to BPO employees, as well as a market segment of middle-class office workers.

The consumer lifestyle shift and increased income of the labor force in business centers, especially those in the BPO sector, sustained the expansion of convenience stores near offices while concurrently strengthening ground floor retail trend. Low vacancy rating was sustained in Q2 2013 at around the 5 percent level. This year, the expected completion of approximately 432,000 square meters of additional gross leasable area will ease supply pressure. Retail market businesses will remain profitable for the remainder of the year due to a strengthening Philippine economy driven by the growing BPO industry, OFW remittances, and strengthening middle market that can sustain the operations of retail establishments, according to Santos.

Shifting work schedules have also proved to be a benefit to the residential property market near business centers. “Employees under such schedules find it more safe and convenient to rent or purchase condominiums or apartments near their workplace,” pointed out Santos.

(Manila Bulletin, September 2013)

Teletech

MR. FREDRICK SANTOS
Chairman
CB Richard Ellis Philippines, Inc.
10th Floor, Ayala Tower One & Exchange Plaza
Ayala Avenue, Makati City 1226

Dear Mr. Santos,

We would like to thank CBRE particularly your Emergency Team for the support and Assistance that they have provided to our sites in Luzon (Pampanga, Cainta, Ecoplaza, Roxas and Sta. Rosa) that rolled our Emergency Response Program (ERP) Drills.

As a result of your team’s active support and participation, Teletech’s ERP program has been further strengthened and we were able to get good words from our visiting Global Facilities Director, Christopher McLuhan when he witnessed the Sta. Rosa DC Facilities Team have done to roll out such program.

Your onsite and head support team’s skills and support mean a lot to us in attaining successful drill roll outs and will ensure that future incidents and challenges will be properly dealt with because of the solid ERP and DRP programs that we have established.

Again, thank you very much and more power to your company.

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