BPOs drive office property market

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The Philippine office segment has a lot more room to grow if seen from the ex­perience of business process outsourc­ing (BPO) powerhouse, India.

According to property consultancy firm CBRE, the country’s office market has yet to be in the same level of development as that of in India.

Rick Santos, chairman of CBRE Philippines, said the Philippines is a decade late in becom­ing a formidable force in the non­voice offshore outsourcing, a business which India developed early on.
“We are where India was in the office sector about 10 years ago. We are 10 years behind In­dia in terms of where we actually are in terms of trajectory,” said Santos in a presentation to members of the Asia Pacific Real Estate Associa­tion (APREA) in the Philippines.

Santos noted that while Manila and Cebu are among the top outsourcing destinations in the world, the list of the top destinations is dominat­ed by India, with six of seven being Indian cities.

With 6 million square feet of office space expected to be leased out for the year, the Phil­ippines continues to have a strong presence in the global BPO industry, according to Santos. “(This) is three times that of Singapore, and 30 percent greater than that of Japan,” he added. “Not only do we have some of the best workers, (we also have) the most skill. It’s also extremely cost-effective,” he said.

Santos noted the prevailing rent in the country of $26 per square foot per annum makes the Philippines one of the cheapest destinations to be in for a global company.

Rents in Hong Kong can go as up as $280, and that rate, Santos said,” drives the cost of everything.”

The BPO industry is seen to grow its revenues to $26 billion by 2016, which would be bigger than the projected $25 billion remittances from overseas Filipinos.

“The BPO sector is growing faster than remittances,” said Santos.

Santos said just like in India, the property sector in the Philippines is poised to bloom further because of the BPO sector.

Santos said the growth of the BPO seg­ment should “kickstart” the growth of other brick and mortar business as well.

“Based on what we see in India, it’s not just the BPO (that will benefit from the property boom), it will also kickstart the front ­office. You will see an exponential growth in a matter of years,” he added.

Santos said that among the industries that could take the lead from the BPO growth are insurance, medical, logistics/manufac­turing, environmental consultancy, food and beverage, banking and finances and electronics, among others.

By: Albert Castro, Malaya, April 3, 2014

Energizer Philippines

Dear Rick,

I’d like to thank you and your team – Joey Radovan and Morgan Mcgilvray in particular, for the assistance given to us during our recent Office Relocation process.
They were very well organized and helpful:

- Our site visits were conducted in a very timely manner and my management committee received clear and useful guidance on various aspects related to site selection –from what to look for in terms of building services, location, etc., as well as guidance on the discussion etiquette they should observe in order to safeguard the confidentiality of issues that could be valuable at the time of final selection and negotiation of the site.

- Both assisted us in the selection of the Office Design and Construction supplier; they were present in all the presentations and gave us objective feedback and opinions that helped my team feel more educated and confident about the decisions they were making.

- We also received guidance with various topics that arouse secondary to our office relocation, such as off-site document storage options just to name one example.

- They continued their liaison and support with the landlord and constructors throughout the process of negotiating and signing the lease, as well as during a very tight construction and relocation schedule during which a lot little (important) issues arise that must be solved swiftly in order to keep the deadlines.

The above is by no means a comprehensive list, and I’d like to extend our thanks to your team who supported Joey and Morgan in giving us such excellent service.

We are now pretty much settled in without any business interruption and with our colleagues quite happy about our new office and location; do come to visit us when you get a chance!

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