A specialty practice within CB Richard Ellis Global Corporate Services, our BPO-Call Center Solutions Group (BPO-CCSG) helps clients from a wide range of industries meet the challenges of labor and location for their call centers and other key back-office and outsourcing operations.

   We combine our labor intelligence with expert demographic analysis to find the best possible labor market to meet client specific needs. We’ll help you locate labor markets that offer substantial economic opportunities, an untapped pool of highly qualified employees, and attractive real estate options around the Philippines.

   Our dedicated team of professionals has an invaluable collective experience and a history of innovation working with the top call centers and outsourcing companies in the world. Our clients include many Fortune 500 companies in a wide variety of industries. Our unique methodology includes strategic analysis and modeling, community evaluation, economic incentive negotiation, and real estate development. This proven process enables us to identify ideal call center locations with:

   • A labor force that fits your demographic and economic
      requirements
   • Reduced or non-existent labor competition
   • Substantial under-employment
   • Significantly reduced labor costs
   • Optimal real estate options

   Finding the right labor market is a call center’s biggest challenge. Since the beginning of this industry in the Philippines back in 2000, we have completed more than 1,000,000 square feet of site-acquisition projects, saving our clients millions of dollars and creating new jobs. With BPO-CCSG as your partner, you can reduce risk, decrease costs, lower turnover, and find a higher quality workforce.